Citizens Service Centres (KEP) to fully digitise their services

Citizens Service Centres (KEP) are about to fully digitise their services, aiming at providing services to citizens faster, more efficiently and with the least possible physical presence of the public to conclude transactions.

The so-called “Digital KEP” includes the improvement and upgrading of the infrastructure, as well as the information systems and services offered.

In a statement to the Athens-Macedonian News Agency (ANA), the general secretary of the Public Administration Ministry, Grigoris Theodorakis, spoke of a “flagship programme” in the framework of the public administration reform and simplification programme.

In 2017, out of a total of 8,519,381 cases handled by the Citizens Service Centres in the country, more than half (4,940,205) were processed electronically.

According to Theodorakis, “the upgrading of KEP infrastructure will allow all citizens to electronically handle public administration issues and issue any required documents quickly, easily and safely without the need for printing or copying. ”

“The modernization of services and infrastructure will contribute to reducing the time spent in serving the citizens and cutting down on bureaucracy. The centres will operate based on the principle of “only once”, meaning that information and data submitted to public authorities are not required to be submitted again. That is, supporting documents will be submitted only once, and from then on, the Public Administration is obliged to search for them and provide them when requested.”