Coca-Cola HBC has selected OTE Group to provide IT support services in 19 countries. This is a new investment of 8.7 million euros in Greece, that safeguards business continuity and creates more than 80 new positions in the IT sector. This is the third ICT project developed by OTE Group on behalf of Coca-Cola HBC and at the same time the most complex in terms of IT support services that has ever been undertaken by the Group.
IT support services shall be provided by OTE Group to 26,000 Coca-Cola HBC users, in 19 countries (Greece, Cyprus, Bulgaria, Northern Ireland, Ireland, Romania, Switzerland, Italy, Austria, Slovenia, Bosnia, Croatia, Nigeria, Serbia, Hungary, Poland, Czech Republic, Slovakia, FYROM) delivered on a 24/7, year-round basis in their native languages, assuring efficient management and issues’ resolution across all enterprise information systems (Ordering, CRM, ERP, HR, etc). These services are already being provided in 8 out of 19 countries.
With regards to this new investment in technology, Mrs. Giota Labropoulou, Group Business Solutions & Systems Manager for Coca-Cola HBC in 13 countries, stated: “We are extremely proud of bringing another strategic investment to Greece, as well as the fact that Coca-Cola HBC has chosen Greece and OTE Group for the third consecutive large-scale technological investment in the past 3 years. Coca-Cola HBC investments in ICT projects in Greece have reached a total of 57 million euros since 2015 and have multiple benefits for the country: highlighting the pivotal role played in providing high added value services in most of CCHBC’s territories and the contribution to youth employment for young talented people in the country”.
“IT support services is the third significant technological project we have undertaken for Coca-Cola HBC and the first technical support project of such a large scale that OTE Group has delivered. The extension of the collaboration with Coca-Cola HBC confirms the technical expertise and credibility of OTE Group in realizing extensive and complex ICT projects. By providing innovative services and technological solutions, we assist businesses to lead in the new digital era”, stated Mr. Grigoris Christopoulos, Chief Commercial Officer Business Segment ΟΤΕ Group.
Capitalizing on the know-how and specialization of its subsidiary, COSMOTE e-value for Contact Center Services, OTE Group developed new combined multilingual IT Service Desk services, creating two operating centers exclusively for Coca-Cola HBC’s needs. This project is designed to allow the technical support team to diagnose, analyze, administer and coordinate distant support and resolution activities for the enterprise information systems of Coca-Cola HBC across the 19 countries, right at the first contact. It will so by leveraging the use of a variety of technologies and automations.